ChatGPT is OpenAI’s conversational assistant and the most widely used AI chat product in the world. When people ask it “what’s the best CRM for a small team?”, its answer functions as a recommendation engine. The brands it names first capture the intent.
How we query it
At every close we ask ChatGPT the same recommendation questions buyers ask in each category, record the full answer, and score each named brand by how early and how prominently it appears. We reach it through the official model API, with web search on, not through the ChatGPT app, so no memory or personalization colors the answer. The same questions go to every model, so the columns are comparable.
This column is quoted on the official ChatGPT API with web search enabled, not the consumer app. True browser listings, recorded from the consumer apps, arrive with WDIR Ranked, the Pro product. WDIR Ranked · Coming soon
How its column behaves
ChatGPT tends to answer recommendation queries with a ranked shortlist and a one-line reason per brand, and it names widely reviewed market leaders early in the list.