ChatGPT is OpenAI’s conversational assistant and the most widely used AI chat product in the world. When people ask it “what’s the best CRM for a small team?”, its answer functions as a recommendation engine — and the brands it names first capture the intent.
How we query it
Every week we ask ChatGPT the same recommendation questions buyers ask in each category, record the full answer, and score each named brand by how early and how prominently it appears. The same questions go to every model, so the columns are comparable.
How its column behaves
ChatGPT tends to answer recommendation queries with a ranked shortlist and a one-line reason per brand, and it names widely reviewed market leaders early in the list.