What’s the best Help Desk Software, according to AI?
The public record of what ChatGPT, Claude, Gemini, and Perplexity recommend — ranked across 8 brands, updated weekly.
The models don’t agree on #1.
- ChatGPTIntercom
- ClaudeIntercom
- GeminiZendesk
- PerplexityIntercom
| Consensus rank | ChatGPT#1 Intercom | Claude#1 Intercom | Gemini#1 Zendesk | Perplexity#1 Intercom |
|---|---|---|---|---|
1 IntercomUp 4 from last week 88 | #188Up 3 from last week | #192Up 2 from last week | #288Up 3 from last week | #184Up 1 from last week |
2 ZendeskUp 1 from last week 87 | #287Down 2 from last week | #287Up 2 from last week | #194No change from last week | #281Down 1 from last week |
3 FreshdeskNo change from last week 78 | #384Up 2 from last week | #473Up 1 from last week | #385No change from last week | #369Up 2 from last week |
4 Help ScoutUp 1 from last week 74 | #479No change from last week | #378Up 3 from last week | #476Up 2 from last week | #464Up 1 from last week |
5 FrontRe-entered the ranking 64 | #565Up 1 from last week | #564Up 1 from last week | #569Up 2 from last week | #659Up 1 from last week |
6 GorgiasUp 1 from last week 60 | #654No change from last week | #663Up 1 from last week | #662Up 3 from last week | #561Up 3 from last week |
7 KustomerDown 1 from last week 50 | #744Down 2 from last week | #754Up 1 from last week | #747No change from last week | #754Down 3 from last week |
8 LiveAgentUp 1 from last week 38 | #836Re-entered the ranking | #840No change from last week | #838Down 1 from last week | #837No change from last week |
How this ranking is measured1,120 queries · 4 models · updated this weekPreview data
This is the public record for help desk software: the same questions, every model, every week. We ask ChatGPT, Claude, Gemini, Perplexity the real questions buyers ask in this category — 1,120 of them this period — and record which brands each model recommends and in what order. Scores are the share and prominence of those recommendations on a 0–100 scale.
Each model is ranked independently, so the columns disagree when the models disagree. The consensus rank is the blended position across all 4 models. Movement compares against last week.
We report what the models say. We don’t editorialize, and brands can’t pay to change their position.
During the preview period, the rankings shown are simulated sample data while our measurement pipeline comes online. The format, scoring, and methodology are final — the numbers become live once the crawl begins.
Last updated: July 1, 2026
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