Delighted vs Zonka Feedback: what AI actually recommends
The same buying questions, run after run, to ChatGPT, Claude, Gemini, and Perplexity: the record of which of these two they name first. No opinions, no scores we invented: what the models said.
AI currently favors Delighted. Ahead in 1 of 1 shared category on consensus rank.
That is the latest close, not a verdict for all time. The model-by-model board below shows where they agree, where they split, and how both brands moved.
At the latest close, Delighted leads 1 and Zonka Feedback leads 0 across the 1 category they both appear in.
Beyond this pairing, Delighted is ranked in 1 category; Zonka Feedback is ranked in 1 category. The board below is the shared slice, where the four models place these two side by side.
The record, category by category.
Consensus rank · latest close- #7DelightedDown 2 from the last closespread 10Gemini#5
- #8Zonka FeedbackNew entry at the last closespread 10PPLX#5
On consensus rank, Delighted leads here, #7 to Zonka Feedback's #8. Every model that separates the two ranks Delighted ahead. Delighted slipped 2 since the last close.
What the models actually said.
The ranking is the answer; these are the words behind it. Every quote is from a recorded model answer — follow the category to read it whole.
Delighted
Delighted — The best lightweight pick if your immediate need is an easy, disciplined NPS or transactional-feedback loop with an open-text follow-up, rather than a fully customizable research platform.
ChatGPT
Zonka Feedback
Zonka Feedback – A newer but fast-rising player combining omnichannel collection with built-in AI feedback analysis and closed-loop ticketing, worth a look if you want analysis baked in rather than bolted on.
Claude
Where the models split.
Across the 1 category Delighted and Zonka Feedback share, the models line up cleanly in 0 and split in the 0 that remain.
Model by model, Gemini is Delighted's strongest backer, placing it ahead in 1 of the 1; Perplexity leans the other way, favoring Zonka Feedback in 1.
- ChatGPTsplit 0-0
- Claudesplit 0-0
- Geminifavors Delighted 1-0
- Perplexityfavors Zonka Feedback 1-0