Delighted vs Hotjar: what AI actually recommends
The same buying questions, run after run, to ChatGPT, Claude, Gemini, and Perplexity: the record of which of these two they name first. No opinions, no scores we invented: what the models said.
AI currently favors Delighted. Ahead in 1 of 1 shared category on consensus rank.
That is the latest close, not a verdict for all time. The model-by-model board below shows where they agree, where they split, and how both brands moved.
At the latest close, Delighted leads 1 and Hotjar leads 0 across the 1 category they both appear in.
Beyond this pairing, Delighted is ranked in 1 category; Hotjar is ranked in 2 categories. The board below is the shared slice, where the four models place these two side by side.
The record, category by category.
Consensus rank · latest close- #7DelightedDown 2 from the last closespread 10Gemini#5
- #9HotjarDown 5 from the last closespread 10Gemini#6
On consensus rank, Delighted leads here, #7 to Hotjar's #9. 13 to 11 on the 0-100 score. Every model that separates the two ranks Delighted ahead. Delighted slipped 2 since the last close.
What the models actually said.
The ranking is the answer; these are the words behind it. Every quote is from a recorded model answer — follow the category to read it whole.
Delighted
Delighted — The best lightweight pick if your immediate need is an easy, disciplined NPS or transactional-feedback loop with an open-text follow-up, rather than a fully customizable research platform.
ChatGPT
Hotjar
Hotjar: Excels at capturing in-context, on-site customer feedback directly tied to website user behavior and heatmaps.
Gemini
Where the models split.
Across the 1 category Delighted and Hotjar both appear in, the models never break ranks: in each one, the same brand leads on ChatGPT, Claude, Gemini, and Perplexity alike.
No model runs against the grain here: each of the four ranks Delighted ahead at least as often as not, with Gemini the most lopsided.
- ChatGPTsplit 0-0
- Claudesplit 0-0
- Geminifavors Delighted 1-0
- Perplexitysplit 0-0